Shipping policy
HOCKEY LOVE SHIPPING POLICY
Where do you ship to?
We ship worldwide!
Please note that some destination countries may be subject to additional duties and taxes and they are the responsibility of the customer. We are not able to calculate these additional costs as it varies for each shipment and country.
Each product page has a list with the estimated delivery time for various regions around the world specific to that product, as well as, details about where that product ships from depending on your region of residence. This information can be used to help you determine the likelihood that customs, duty, tax, or handling fees may incur.
Where do you ship from?
We use on-demand fulfillment partners with facilities worldwide.
Not all products are available in every facility location - please see each product's "Shipping + Delivery Info" tab for details.
On-demand production allows us to provide the ultimate flexibility of choice for you in artwork, colour, product, and size options, while helping to reduce the impact to the planet caused by over-manufacturing.
Are there any customs or duties on your products?
An additional customs, duty, and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases from abroad.
Whenever possible, our made-to-order products are shipped from the warehouse that is closest to you. Warehouses are located in Canada, USA, Mexico, UK, Spain, and Latvia. Please note that not every product is available to ship from every warehouse.
Each product page includes details about where that specific product ships from depending on your region of residence. This information can be used to help you determine the likelihood that customs, duty, tax, or handling fees may incur.
Hockey Love is not responsible for any customs or duties on international orders levied by your country on imported goods.
The prices on hockeylove.net do not include or reflect customs and duties.
We are unable to provide estimates on customs or duties charges as they vary for each country.
How do I track my order?
You will receive a tracking link via email when your order ships out.
If you have any questions about your tracking or shipment, shoot us an email at hello@hockeylove.net
The most up-to-date information on the current location of your shipment will be available through the tracking link.
When will I get my order?
The shipping time depends on your location and the location(s) where the product(s) you have ordered are fulfilled. Each product page has a list of delivery estimates for regions around the world specific to that product.
Our products are made-to-order specially for you, please allow 2 to 5 business days for production in addition to shipping time.
Why was my order partially shipped?
Your order of multiple items may be shipped separately as we fulfill orders from multiple locations. You will receive a shipping confirmation and tracking number for each shipment.
Can I change my shipping address?
If you need to make an address change, please contact us at hello@hockeylove.net as soon as possible. As each product is made-to-order we have a bit of breathing room to make adjustments to the order details — we will try our best to change the shipping address but we cannot make any guarantees. Once the production of the product is nearing completion and a label has been generated, we cannot change the shipping address.
Please double-check the shipping address, including any unit/apartment numbers, before completing the order.
How do I qualify for free shipping?
Free standard shipping is automatically applied on orders over $200 CAD after any discount codes and before applicable taxes. Please note that free shipping does not include covering any customs or duty charges that may incur from shipments entering into your country of residence.
🏒💕